In disability services, an NDIS audit is when an approved auditor examines your services to see if they comply with current standards and are up to date.
NDIS Practice Standards provide service providers and support workers with a gold standard. They are a set of guidelines that cover specific areas which highlight person-centred practice when supporting people with disability:
- Rights and responsibilities of participants
- Provider governance and operational management
- Provision of support
- Provision of supports environment.
After our most recent audit, we have identified some key areas of outstanding achievement and some areas for improvement to share with our employees and customers.
NDIS RECERTIFICATION AUDIT – BEST PRACTICE INDICATORS
Governance
Access ensures that strategic and business planning considers legislative requirements related to operating under the NDIS.
Human Resources
An orientation and induction program are in place that is completed by works including mandatory NDIS worker orientation program.
Incident management
Demonstrated continuous improvement in incident management including seeking of participant and worker views and incorporating feedback throughout the organisation.
Quality
The provider’s quality management system supports continuous improvement including feedback from participants and workers.
OPPORTUNUTIES FOR IMPROVEMENT
Governance
Org chart pathways need to be linked to compatible areas such as WHS, quality and safeguarding.
Human Resources
Consider the review of positions descriptions to be specific to the roles staff are performing.
Incident Management
Consider a prompt for refresher training, which is in implementation at the time of audit.
Quality
Consider periodic review of organisational risk manual on a regular basis.
When it comes to the real success of a glowing NDIS Audi report, we will let our supported employees have the last word.
I have been here 41 years and work 4 days a week.
I enjoy the job.
There is very good communication by everyone.
We have meetings about safety and vote on issues.
Safe practices are used on the assembly line.
They check what skills and jobs you can do first.
Goals are established and reviewed annually.
I like where I am working.
I like the people I work with.