We encourage employees, participants, family members, carers, advocates, customers and other stakeholders to provide feedback, raise concerns and make complaints without fear of disadvantage or retaliation.
Feedback and grievance mechanisms
Feedback helps us identify opportunities for improvement and strengthen the quality, safety and inclusiveness of our services.
We encourage people to raise issues early so they can be addressed promptly and fairly.
We aim to resolve complaints, grievances, and disputes in a fair, respectful and minimally formal manner wherever possible.
Where an individual chooses to pursue a formal grievance procedure, we will document and investigate the complaint and determine an outcome in consultation with relevant stakeholders.
All individuals are entitled to procedural fairness, confidentiality, and appropriate support throughout any dispute resolution process.
External reporting options
Where appropriate, complaints or concerns may also be raised with external agencies, including:
- the NDIS Quality and Safeguards Commission in relation to the quality and safety of NDIS supports and services;
- the Fair Work Commission in relation to workplace disputes or the Fair Work Ombudsman for workplace rights and entitlements; and
- workplace regulators, police or other government authorities where required.
Whistleblower reporting
We encourage all individuals connected to our organisation to report any behaviour that is corrupt, illegal, unsafe, unethical or discriminatory through our whistleblower reporting channels.
Our Whistleblower Policy provides more information on how to make a report.
Access Industries for the Disabled Limited — ABN 84 001 797 511